ResumeAdapter
Updated 2026-08-14

The values UnitedHealth Group hires against
and how to prove them.

Why this matters

UnitedHealth Group publishes six core values: Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance. They sit under the company's mission, to help people live healthier lives and help make the health system work better for everyone. This page quotes them verbatim, then goes where unitedhealthgroup.com does not: it maps each value to the resume and interview evidence that actually demonstrates it. Note it is six values, not the five you will often see quoted.

Free to scan6 values, verbatimResume evidence mapped
By the numbers
What UnitedHealth publishes
6
Core values, verbatim
The values
Integrity first
Compassion, inclusion, relationships, innovation, performance
The mission
Healthier lives
And a health system that works for everyone
Source
unitedhealthgroup.com
Primary, company-published
The six values, in one line each

UnitedHealth Group's six core values.

Verbatim value names from UnitedHealth Group, each with a one-sentence gloss of what the company means by it. They sit under the mission to help people live healthier lives and help make the health system work better for everyone. The current count is six, and the value most third-party lists drop is Inclusion, the third.

01
Integrity. We do the right thing and follow through on our commitments.
02
Compassion. We listen, advocate and act with urgency for each other and those we serve.
03
Inclusion. We welcome, value, hear and respect all voices and diverse points of view.
04
Relationships. We work together to deepen connections and collaboration for better outcomes.
05
Innovation. We invent a better future by learning from the past.
06
Performance. We strive for high quality results in everything we do.

Value names and the mission statement from unitedhealthgroup.com/uhg/mission-values.html, accessed 2026-08-14.

The quick answer

What are UnitedHealth Group's core values?

UnitedHealth Group publishes six core values: Integrity (we do the right thing and follow through on our commitments), Compassion (we listen, advocate and act with urgency for each other and those we serve), Inclusion (we welcome, value, hear and respect all voices and diverse points of view), Relationships (we work together to deepen connections and collaboration for better outcomes), Innovation (we invent a better future by learning from the past), and Performance (we strive for high quality results in everything we do). One correction worth making: it is six values, not five. Many third-party lists drop Inclusion, which the company lists third, and Optum and UnitedHealthcare operate under the same six. On a resume, the values translate to quantified outcomes: a claims-accuracy control for Integrity, a member-satisfaction gain for Compassion, an access program for a diverse population for Inclusion, cross-segment delivery for Relationships, a data or AI build for Innovation, and a STAR or HEDIS gain for Performance. Scan your resume to see which signals a UnitedHealth Group recruiter would actually find. .

UnitedHealth Group publishes six core values on its mission and values page: Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance. The values sit under the company's mission, to help people live healthier lives and help make the health system work better for everyone. Optum and UnitedHealthcare, its two business segments, operate under the same six values, and the value most third-party lists omit is Inclusion, which the company lists third.

UnitedHealth Group's six core values, Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance, are stated by the company on its mission and values page, under its mission to help people live healthier lives and help make the health system work better for everyone. They are real and company-published, and this page quotes them verbatim rather than paraphrasing.

Where this page goes further than unitedhealthgroup.com is the resume reading. The company tells you what it values. It does not tell you which line on your resume proves it. That mapping, from each value to the evidence a reviewer can actually read, is the wedge, and it is labeled throughout as ResumeAdapter editorial guidance, not a UnitedHealth Group claim.

The reading is the same for every value: a reviewer indexes on the value being visible in the bullet itself, not asserted as an adjective. A line that reads compassionate, results-driven team player fails, because it names the values instead of demonstrating them.

A line that reads cut prior-authorization approval time from 9 days to 2 for a 400,000-member plan passes, because it shows Compassion through a quantified outcome without ever using the word. The entries below give you that pattern for all six values, each with what UnitedHealth Group means by it, a show-this bullet, the anti-pattern, and the behavioral story to prepare.

The six values

Each value, what it means,
and the evidence that proves it.

Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance, with UnitedHealth Group's value names and glosses quoted verbatim. The meaning and resume mapping below each is ResumeAdapter editorial guidance, not a UnitedHealth Group claim.

01
Value 01

Integrity

We do the right thing and follow through on our commitments.

What UnitedHealth Group means by it

UnitedHealth Group runs on protected health information, member claims, and regulated benefits, so Integrity reads as clinical, claims, and data accuracy plus compliance. Doing the right thing means the compliant, member-honest choice under deadline pressure, and following through means the commitment held. The signal a reviewer reads for is a candidate who protected accuracy and compliance rather than cut a corner to ship on time.

How to show it (ResumeAdapter editorial)

ResumeAdapter editorial guidance: lead with accuracy and compliance bullets. Show controls you built, audits you passed, error rates you drove down, or a moment you flagged a problem instead of shipping it. Frame yourself as someone who protected the accuracy of claims, clinical data, or member records.

Show this on the resume

Make accuracy or compliance the subject and quantify it: an error rate cut, an audit passed, a control you built. Show that doing the right thing produced a measurable result.

Built an automated claims-validation control that cut coding errors 41% and passed a CMS audit with zero findings across 2.3M annual claims.

Avoid this anti-pattern

Naming integrity as a trait with no accuracy result behind it. Committed to compliance and doing the right thing states the value instead of proving it.

Committed to compliance and integrity with a strong attention to detail in all work.

Interview prep

Behavioral story to prepare: a time you caught or flagged an accuracy, coding, or compliance problem when shipping anyway would have been easier, what it cost, and how you followed through.

02
Value 02

Compassion

We listen, advocate and act with urgency for each other and those we serve.

What UnitedHealth Group means by it

Compassion is UnitedHealth Group's member-first value, and those we serve are patients and members. The reviewer reads for a candidate who improved the member or patient experience, removed friction in care or coverage, or moved fast when a person's health or benefit was at stake. Listening and advocacy are the mechanism, and urgency is the tempo.

How to show it (ResumeAdapter editorial)

ResumeAdapter editorial guidance: show member and patient outcomes you improved. Point to satisfaction scores you raised, wait or resolution times you cut, or an escalation you owned on behalf of a member, and quantify the human outcome, not just the ticket.

Show this on the resume

Make the member or patient the beneficiary and quantify the improvement: a satisfaction score up, a wait time down, an appeal resolved. Show urgency in the number.

Redesigned prior-authorization intake for a 400,000-member plan, cutting median approval time from 9 days to 2 and lifting member satisfaction 18 points.

Avoid this anti-pattern

Naming compassion or member focus with no member outcome behind it. Passionate about helping members states the value and shows nothing.

Passionate about helping members and delivering a caring, patient-first experience.

Interview prep

Behavioral story to prepare: a time you advocated for a member, patient, or colleague and acted with urgency when the system was slow, what you did, and the outcome for that person.

03
Value 03

Inclusion

We welcome, value, hear and respect all voices and diverse points of view.

What UnitedHealth Group means by it

Inclusion is the value most third-party lists drop, and UnitedHealth Group lists it third. It runs two ways: inclusive collaboration inside teams, and equitable service to diverse member populations, including underserved and multilingual communities. The reviewer reads for a candidate who brought in voices that were not being heard, or who designed care and coverage for populations often left out.

How to show it (ResumeAdapter editorial)

ResumeAdapter editorial guidance: show inclusion through a decision, not a statement. Point to a program you built for an underserved or diverse population, an accessibility or language-access improvement, or a team practice that surfaced quieter voices, each with a reach or outcome number.

Show this on the resume

Show who you included and the result: a population served, an access gap closed, a decision improved by a wider set of voices. Quantify reach.

Launched Spanish and Vietnamese language support across a member call center, closing a 22-point satisfaction gap for 130,000 non-English-preferring members.

Avoid this anti-pattern

Naming inclusion as a value with no decision or reach behind it. Values diversity and inclusion states the value and proves nothing.

Values diversity and inclusion and works well with people from all backgrounds.

Interview prep

Behavioral story to prepare: a time you made sure a voice or a population was heard when it was being overlooked, what you changed, and who it reached.

04
Value 04

Relationships

We work together to deepen connections and collaboration for better outcomes.

What UnitedHealth Group means by it

Relationships is UnitedHealth Group's collaboration value, and here collaboration crosses real business lines: UnitedHealthcare for benefits and coverage, and Optum for care delivery, pharmacy, and data. The reviewer reads for a candidate who delivered across those lines, or across clinical, product, and operations teams, with a named shared result rather than a solo win.

How to show it (ResumeAdapter editorial)

ResumeAdapter editorial guidance: show collaboration that crossed a real boundary. Point to work delivered across UnitedHealthcare and Optum, or across clinical, engineering, and operations teams, name the partners, and quantify the shared outcome.

Show this on the resume

Show a boundary you crossed and the shared result, with the partner teams named. Precision about who you worked with and what it produced is the signal.

Partnered across UnitedHealthcare benefits, Optum pharmacy, and clinical operations to launch a medication-adherence program that raised adherence 14% for 85,000 members.

Avoid this anti-pattern

Naming teamwork as a trait with no boundary crossed and no result. Strong collaborator and team player states the value instead of demonstrating it.

Strong collaborator and team player who builds relationships across the organization.

Interview prep

Behavioral story to prepare: a time you crossed a business or functional line, for example between coverage and care delivery, to reach an outcome no single team could, and the result for members.

05
Value 05

Innovation

We invent a better future by learning from the past.

What UnitedHealth Group means by it

Innovation at UnitedHealth Group is about building a better health system, and Optum in particular applies data and AI to care, claims, and operations. Learning from the past is the tell: the reviewer reads for a candidate who used prior data, a past failure, or an existing pattern to build something measurably better, not novelty for its own sake.

How to show it (ResumeAdapter editorial)

ResumeAdapter editorial guidance: show innovation through a mechanism and a number. Point to a model, tool, or process you built or reworked, ground it in what you learned from prior data or a past miss, and quantify the gain.

Show this on the resume

Show what you built and the measured gain, and name what you learned that made it work. A precise before-and-after is the signal.

Built a readmission-risk model on three years of prior claims data, flagging high-risk members 30 days earlier and cutting 30-day readmissions 12% across a 60,000-member panel.

Avoid this anti-pattern

Adjective-only innovation claims with no mechanism or lesson. Innovative thinker who drives transformation names the value and tells a reviewer nothing.

Innovative thinker who drives transformation and embraces new technology.

Interview prep

Behavioral story to prepare: a time you learned from prior data or a past failure to build something better in care, claims, or operations, what you built, and the quantified result.

06
Value 06

Performance

We strive for high quality results in everything we do.

What UnitedHealth Group means by it

Performance is UnitedHealth Group's quality-and-results value, and in a regulated health business quality is measured: STAR ratings, HEDIS measures, accuracy, cost, and turnaround all count. The reviewer reads for a candidate who moved a real quality or results metric, with a clear before and after, rather than one who worked hard in place.

How to show it (ResumeAdapter editorial)

ResumeAdapter editorial guidance: show performance through a quality metric and a number. Point to a result you improved, a STAR or HEDIS measure you moved, a cost you cut, or a turnaround you tightened, with the before-and-after that proves it.

Show this on the resume

Show a quality or results metric you moved and the mechanism behind it. The exact before-and-after is the signal.

Drove a Medicare Advantage plan from 3.5 to 4 STARs in one cycle by closing HEDIS care gaps for 45,000 members, protecting an estimated $30M in quality bonus payments.

Avoid this anti-pattern

Adjective-only performance claims with no metric. Results-driven and high-performing professional names the value and proves nothing.

Results-driven and high-performing professional dedicated to excellence and quality.

Interview prep

Behavioral story to prepare: a time you moved a measurable quality or results metric, for example a STAR rating, a HEDIS measure, accuracy, or turnaround, what you changed, and the before-and-after.

Value names from unitedhealthgroup.com/uhg/mission-values.html, accessed 2026-08-14. The meaning, resume, and interview mapping is ResumeAdapter editorial guidance, not a UnitedHealth Group claim.

If you have read that UnitedHealth Group has five core values, that list is incomplete. The current company page at unitedhealthgroup.com lists six: Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance. The value most often dropped is Inclusion, which the company lists third. Third-party sites such as Glassdoor, Comparably, and various PESTEL-style summaries repeatedly print a five-value set that omits it, so quoting five in an interview signals you read a summary rather than the company's own page.

Optum and UnitedHealthcare share the same six. They are business segments of UnitedHealth Group, not separate cultures with their own value sets, so prepare against the same six whether the role sits in UnitedHealthcare, Optum, or OptumRx.

And “Your life's best work” is old employer branding, not a value. It was a longtime UnitedHealth Group tagline and still shows up on older job posts and third-party pages, but it is not one of the six values. The current culture line is Caring. Connecting. Growing together. Do not present the retired slogan as a value on your resume or in an interview.

UnitedHealth Group states its mission as to help people live healthier lives and help make the health system work better for everyone. The six values are how the company says it pursues that mission, so the strongest interview answers connect back to healthier lives and a better-working health system, not only to your own metrics.

On a resume, that means the bullet that improved a member's health, lowered cost for the system, or made care work better reads as on-mission for UnitedHealth Group. Keep the mission in view as you write, and let Compassion and Performance in particular carry it.

How to show UnitedHealth Group's values

Four moves from
generic resume to UnitedHealth-true.

01
Step 01

Identify the value the posting emphasizes

UnitedHealth Group has six values: Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance. Read the specific posting and find which values it leans on. A claims-accuracy role emphasizes Integrity and Performance, a member-experience role emphasizes Compassion and Inclusion, so target the ones that match.

02
Step 02

Lead the bullet with the member, quality, or quantified outcome

Start each bullet with the result, not the value. Put the member outcome, the quality metric, or the accuracy gain first, then let the value show through the number. Do not name Integrity, Compassion, or Performance as adjectives.

03
Step 03

Mirror the posting's keywords for the Taleo parser

UnitedHealth Group applies through Oracle Taleo, so a real parser reads your resume before a person does. Mirror the exact terms the posting uses, for example prior authorization, HEDIS, claims, or member experience, so the keywords match what the parser looks for.

04
Step 04

Scan your resume on ResumeAdapter

Upload your resume against a specific UnitedHealth Group posting on ResumeAdapter to see which values your bullets state as adjectives instead of demonstrating, where your keywords miss the posting, and how to fix each one.

For most candidates the move is simple: build a small set of bullets that each prove one value. One that shows a claims-accuracy control for Integrity, one that shows a member outcome for Compassion, one that shows an access program for a diverse population for Inclusion, one that shows cross-segment delivery across UnitedHealthcare and Optum for Relationships, one that shows a data or AI build for Innovation, and one that shows a STAR or HEDIS gain for Performance. None of them name the value as an adjective.

Because UnitedHealth Group applies through Oracle Taleo behind its career site, a real parser reads your resume before a person does, so mirror the exact keywords the posting uses. See the UnitedHealth Group pillar for the full application process and ATS breakdown, and the ATS guide for how a real parser reads a resume.

You do not need to name a single value on the page. You need bullets where accuracy, compassion, inclusion, collaboration, innovation, and quality are visible in the outcomes themselves. For worked examples, see the software engineer resume example for Optum technology roles, or the healthcare administrator resume example for operations and plan roles. Then see the UnitedHealth Group levels spoke for how the bar shifts by grade, and the interview process spoke for how these values surface across the loop.

FAQ

UnitedHealth Group values, FAQ

The questions candidates surface about what UnitedHealth Group actually screens for, after they have read the pillar. Answers are byte-identical to the FAQPage JSON-LD, because AI engines that extract HTML and AI engines that extract JSON-LD should not see different text.

What are UnitedHealth Group's core values?

UnitedHealth Group publishes six core values: Integrity (we do the right thing and follow through on our commitments), Compassion (we listen, advocate and act with urgency for each other and those we serve), Inclusion (we welcome, value, hear and respect all voices and diverse points of view), Relationships (we work together to deepen connections and collaboration for better outcomes), Innovation (we invent a better future by learning from the past), and Performance (we strive for high quality results in everything we do). Note that it is six values, not five: many third-party lists drop Inclusion, but the company lists it third on its own mission and values page.

How many core values does UnitedHealth Group have?

Six. UnitedHealth Group's mission and values page lists Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance. The third value, Inclusion, is the one most often dropped: Glassdoor, Comparably, and various PESTEL-style summaries repeatedly print a five-value set that omits it. Quote the six from unitedhealthgroup.com/uhg/mission-values.html rather than a third-party summary.

What is UnitedHealth Group's mission?

UnitedHealth Group states its mission as to help people live healthier lives and help make the health system work better for everyone. The six core values, Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance, sit under that mission. In an interview, connecting your answers back to healthier lives and a better-working health system, not just to your own metrics, signals you read the company's own framing.

Does Optum have different values from UnitedHealth Group?

No. Optum and UnitedHealthcare are business segments of UnitedHealth Group and operate under the same six core values: Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance. There is no separate Optum value set, so prepare against the same six whether the role sits in UnitedHealthcare, Optum, or OptumRx.

How do I show UnitedHealth Group's values on my resume?

Demonstrate each value through a quantified outcome rather than naming it. For Integrity show a claims or data accuracy control and the error rate it cut. For Compassion show a member or patient outcome you improved. For Inclusion show an access program for a diverse or underserved population. For Relationships show delivery across UnitedHealthcare and Optum or across clinical and operations teams. For Innovation show a data or AI build grounded in prior evidence. For Performance show a quality metric such as a STAR rating or HEDIS measure you moved. Mirror the posting's exact keywords, because UnitedHealth Group applies through Oracle Taleo and a real parser reads your resume first. This resume mapping is ResumeAdapter editorial guidance; the value names are UnitedHealth Group's. See the UnitedHealth Group pillar for the full application process, then scan your resume to see which signals a recruiter would actually find.

What is UnitedHealth Group's culture like?

UnitedHealth Group frames its culture with the line Caring. Connecting. Growing together., and it is values-driven and mission-led: the six values, Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance, sit under the mission to help people live healthier lives and help make the health system work better for everyone. Note that Your life's best work is a retired tagline, not a current value or culture line, so treat it as old employer branding when you see it on older job posts.

Continue

The rest of the UnitedHealth Group
resume cluster.

01 / Pillar

How to get a job at UnitedHealth Group

The pillar covering the Taleo application process, the six core values in summary, the career levels, and the interview loop.

Read
02 / Spoke

UnitedHealth Group levels

The career ladder across UnitedHealthcare and Optum, and how the hiring bar shifts from individual contributor to leadership by grade.

Read
03 / Spoke

The UnitedHealth Group interview process

The application, the assessments, and the live rounds, and how the six core values surface across the loop.

Read
04 / Related

How an ATS reads your resume

UnitedHealth Group applies through Oracle Taleo, so a real parser reads your resume first. How keyword matching and parsing actually work.

Read
Related

ATS Statistics

The dataset behind the editorial findings on this page, including the median pre-edit resume score.

Read
Related

All company guides

The full index of company resume hubs, each with its hiring bar mapped to resume language.

Read
Engineer your UnitedHealth Group resume

Run your resume against
a UnitedHealth Group job description.

Get your match score against the UnitedHealth Group posting, the values your bullets state as adjectives instead of demonstrating, the generic phrasing that hides your member and quality impact, and a rewrite plan. Free to scan; no signup to see the score.

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