Connect Everything
Cisco's business is connecting people, information, and opportunities, and the value asks employees to connect with peers across teams to deliver outcomes. In analyst commentary on the framework, Connect Everything is characterized as expecting people to reach across organizational lines and break silos rather than optimize inside a single team.
Show cross-functional and cross-team delivery: an integration you built, a partnership you formed, a silo you broke, or an outcome you drove across orgs without direct authority. Lead with the quantified result and name the teams you connected, not a collaborative team player adjective.
- Situation
- Two product teams shipped overlapping APIs that broke a shared customer integration, and neither team owned the fix.
- Approach
- I convened both teams and the customer success lead, mapped the conflicting contracts, and drove a single shared schema without holding authority over either team.
- Result
- The integration was restored in three weeks, duplicate support tickets fell 38 percent, and the schema became the reference pattern two other teams adopted.
Aligned two product teams and customer success on a shared API schema with no direct authority, restoring a broken integration in 3 weeks and cutting duplicate support tickets 38 percent.